At ChanzRoyaltyFashion, your satisfaction is our top priority. We take pride in delivering premium fashion and accessories. If something doesn’t meet your expectations, our policies below explain exactly how we handle returns, refunds, and product warranties — transparently and professionally.
Return Policy
We accept returns under the following conditions:
Return Window
- Local Orders (within Saint Lucia): Eligible items may be returned within 48 hours of delivery.
- International Orders: Eligible items may be returned within 14 days of delivery.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, unwashed, and in their original packaging.
- Tags and labels must remain attached.
- Items must be free of stains, odors, or damage caused after delivery.
Non-Returnable Items
We do not accept returns on:
- Sale or clearance items
- Gift cards
- Personal accessories (e.g., earrings, hair accessories)
- Custom-made or personalized products
- Final-sale products
Return Shipping
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
- For damaged/incorrect orders, please contact us within 24 hours of receipt with photos.
Refund Policy
Once we receive your returned item, we’ll inspect it thoroughly and take the following steps:
Notification
- You will receive an email confirming we’ve received your return.
- We’ll inform you of approval or rejection of the refund.
Refund Processing
- Approved refunds will be processed within 2 – 3 business days.
- Refunds are issued to your original payment method only.
- Please allow additional time depending on your bank or card provider.
Non-Refundable Costs
- Shipping fees are non-refundable, except in cases of our error (e.g., wrong item shipped, defective product).
Warranty Policy
We stand behind the quality of every product we sell.
30-Day Limited Warranty
- All items are protected by a 30-day limited warranty covering manufacturing defects, including:
- Faulty stitching
- Broken zippers
- Defective closures or seams
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear
- Misuse, mishandling, or accidental damage
- Damage caused by failing to follow care instructions
How to Claim a Warranty
If you believe your item is defective:
- Email [email protected]
- Include:
- Your order number
- Clear photos of the defect
- A brief description of the issue
Our support team will review your claim and respond within 2 – 4 business days.
Company Information
ChanzRoyaltyFashion
Location: Bexon, Castries, Saint Lucia
Email: [email protected]